Electronic Article Surveillance (EAS) systems are commonly used in retail environments to prevent theft and improve inventory management. The EAS system uses tags, typically attached to products, which activate alarms when someone attempts to remove them without deactivating or detaching them first. While the presence of these security tags is essential to safeguard merchandise, there are times when these tags need to be removed, whether for customer purchases, stock inventory management, or returning items to the store. In this guide, we’ll explore how to remove EAS tags safely, the different types of EAS tags, and the tools required to do so.
What are EAS Tags?
EAS tags are small devices that retail stores place on merchandise to deter theft. These tags can be activated at the point of purchase and will trigger an alarm when a person attempts to exit the store with an item that still has an active tag. There are several types of EAS tags, each with its own method of attachment and deactivation.
Common Types of EAS Tags:
Magnetic Tags:
- These tags use a magnetic mechanism that can be deactivated with a special tool, usually a magnetic detacher. When activated, the tag sticks to the merchandise, making it impossible to remove without the correct detacher.
Acousto-Magnetic (AM) Tags:
- These are often used in retail environments that require longer-range detection. AM tags are larger than magnetic tags and operate using a combination of sound and magnetic fields to create an alarm when they pass through the security gates.
Radio Frequency (RF) Tags:
- RF tags use radio waves to trigger alarms. These are the most common in retail stores. The tag itself is a small electronic circuit that is deactivated at the point of purchase.
Ink Tags:
- These are designed to break open if someone attempts to remove the tag without the appropriate tool. They contain ink that will spill onto the merchandise, damaging it permanently.
SuperLock Tags:
- SuperLock tags are particularly durable and are designed to deter shoplifters. They require a special tool for removal, and some of them feature additional locking mechanisms that make them more difficult to tamper with.
Each type of EAS tag requires a specific method of removal, either using a tool or a process. It is important to understand the tag type before attempting to remove it.
Tools Required for Removing EAS Tags
Before attempting to remove an EAS tag, it is important to ensure that you have the appropriate tools for the job. Some EAS tags can be removed easily with the right tools, while others may require more effort or professional assistance. Below are the most commonly used tools for removing EAS tags:
1. Magnetic Detacher
A magnetic detacher is used for removing magnetic EAS tags. This tool has a powerful magnet that interacts with the locking mechanism inside the tag. To use it:
- Place the tag inside the detacher’s magnetic area.
- Apply pressure to disengage the magnetic mechanism that holds the tag in place.
- The tag will pop off, allowing you to remove it from the item.
These detachers are commonly found at checkout counters and are typically used by retail employees.
2. Acousto-Magnetic (AM) Detacher
AM tags are removed using specialized AM detachers. These detachers work by interacting with the unique radio frequency signals of AM tags to deactivate the tag or release its locking mechanism.
3. RF Detacher
For RF tags, RF detachers are employed. These tools work in much the same way as the AM detacher but are calibrated to deactivate the specific radio frequency of RF tags.
4. Ink Tag Detacher
Ink tags are removed by using a special detacher tool designed to disengage the internal locking mechanism without triggering the ink to release. These tools are often designed with extra protection to avoid damaging the ink cartridge inside the tag.
5. SuperLock Detacher
The SuperLock tag is one of the more advanced security tags, and it requires a specialized tool to remove it. These detachers are heavy-duty and must be handled carefully to avoid breaking the mechanism inside the tag.
6. Pliers (for Non-Specialized Removal)
In some cases, where no other tools are available, pliers or other standard tools may be used to remove a tag. However, this method is risky, especially with tags like ink tags, which can burst and ruin the product if not removed correctly.
7. EAS Tag Removal Gun (for Professional Use)
In retail stores, tag removal guns are often used by employees to quickly and effectively remove EAS tags. These guns are specially designed to break the locking mechanism of many different types of EAS tags without damaging the item.
How to Safely Remove EAS Tags
While it is essential to remove EAS tags to allow products to be sold or used, it is also critical to do so in a way that doesn’t damage the product or trigger unnecessary alarms. Here is a step-by-step guide to safely remove EAS tags:
Step 1: Identify the Type of Tag
Before attempting to remove an EAS tag, you should first determine what kind of tag is attached to the product. This can usually be identified by:
- Size and Shape: For example, if the tag is a small, hard plastic piece, it’s likely an ink tag or a magnetic tag.
- Appearance: Tags that have visible indicators, such as a small ink cartridge or locking mechanism, help identify whether the tag is an ink tag, magnetic, or RF.
- Location of Attachment: Where the tag is attached can also offer clues. Ink tags are often attached to high-value items like clothing or accessories, while RF and AM tags are more commonly used for general merchandise.
If you are unsure about the tag type, ask the store staff or use an EAS tag identification guide if available.
Step 2: Use the Correct Tool
Once the tag type is identified, use the correct tool for the job. Here’s how to use each tool:
- Magnetic Tag: Use a magnetic detacher. Position the tag correctly and apply gentle pressure until the locking mechanism releases.
- AM or RF Tags: Use the corresponding detacher. Hold the detacher in place for a few seconds to deactivate the tag.
- Ink Tag: Use an ink tag detacher or gun. These are specially designed to remove the tag without triggering the ink.
- SuperLock Tag: Use the super lock detacher. These tools are more robust and are designed for tamper-resistant tags.
Step 3: Detach the Tag Carefully
When detaching the tag, make sure to:
- Avoid excessive force: Applying too much force could damage the product or cause the ink to leak in the case of ink tags.
- Work gently: Be cautious not to damage the product or the tag itself unless the tag is already removed from the store and you are merely deactivating it.
- Place the item securely: Make sure the product is securely held while the tag is removed to avoid any accidents.
Step 4: Dispose of the Tag Properly
Once the tag has been removed, it is important to dispose of it properly. Many stores use recycling bins specifically for EAS tags, as they contain materials that can be reused or recycled.
What to Do if You Can’t Remove the Tag
If you find yourself unable to remove the EAS tag or have doubts about doing it correctly, there are a few options:
Return to the Store: If you purchased the item and the EAS tag was left on by mistake, return to the store where you bought the item. Most stores will remove the tag for you.
Contact Customer Service: If the store is unavailable, contact the customer service department. Many retailers have dedicated teams for handling EAS tag-related issues.
Seek Professional Assistance: Some third-party specialists offer EAS tag removal services. This is an ideal option for those who need to remove multiple tags from products in bulk, especially in business environments.
Precautions When Removing EAS Tags
While removing EAS tags is generally straightforward, there are several precautions to consider:
- Avoid damaging the product: EAS tags are often attached to delicate merchandise, especially clothing. Be gentle when handling them to avoid puncturing or ripping the item.
- Use the right tools: As discussed, using the right detacher tool is crucial for avoiding damage to both the tag and the product. Always use an official detacher rather than a substitute.
- Check for any special handling instructions: Some items, like electronics, may have specific instructions regarding tag removal to avoid affecting warranties or product integrity.
Conclusion
Removing EAS tags is a simple process when done with the right tools and approach. Whether you’re a consumer trying to remove a tag at home or a retailer needing to manage inventory, understanding the different types of EAS tags and using the proper tools will ensure a safe and efficient removal process. Always handle the tags carefully to avoid damaging merchandise and follow any local regulations regarding disposal and recycling. With the right knowledge and tools, you can remove EAS tags without any issues and ensure that your product is ready for use or sale.